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FREQUENTLY ASKED QUESTIONS


What is PasaBuy?

⁃PasaBuy is a personal shopper service so you can get things done in the comfort of your own home!

How can I book a service for PasaBuy? / How does it work?

There are two ways:
1. PasaBuy with Angkas: Fill out the order form here: https://smsouthmall.com/pasabuy/. Wait for a confirmation message from us regarding your total bill and payment instructions.
2. PasaBuy with MyKuya: If you need something else or someone to do your errands for you, you can download the MyKuya app or go to their site. (www.mykuya.com)

How long will it take before I get my order/s?

⁃ PasaBuy with Angkas: For orders made before 5pm, you can get it on the day. Orders created after 5pm will be processed the next day.
⁃ PasaBuy with MyKuya: You can get them on the day.

How much is the service fee of PasaBuy?

⁃ PasaBuy with Angkas: Delivery fee only except for SM Supermarket, Ace Hardware & Watsons, there's a P100 Service Fee + Delivery. ⁃ PasaBuy with MyKuya: Service fee depends on how long you’re going to be booking the service. They are paid by the hour.

Can I order from multiple stores?

⁃ PasaBuy with Angkas: Definitely. Same delivery fee! .
⁃ PasaBuy with MyKuya: Yes!

Is there a checkout limit?

⁃ PasaBuy with Angkas: Kuyas have an on-hand cash of P5,000.
⁃ PasaBuy with MyKuya: Kuyas (or Ates) have an on-hand cash of P1,000. If the items you’re planning to purchase cost more, you can send the additional amount via GCash.
Note: Items that cannot be delivered by a bike are excluded from deliveries.

What are the modes of payment when availing the PasaBuy service?

⁃ PasaBuy with Angkas: COD, Gcash, BDO
⁃ PasaBuy with MyKuya: Any debit/credit card is accepted.